SHIPPING AND RETURNS

Please allow 24 - 48 hours to process your order. We’ll send you an email within 24 - 48 hours to let you know your order is on the way!

All orders placed within Australia are shipped via Australia Post eParcel Express. We aim to process and dispatch your order within 24 to 48 hours of receipt. Please note that orders placed on weekends or public holidays may experience slight delays.


Shipping Option Estimated Delivery Time Price
Express 1–3+ business days $15 or FREE if order exceeds $150

We offer a flat rate shipping fee of $15 for all Australian orders. Orders over $150 qualify for free express shipping. Shipping charges for your order will be calculated and displayed at checkout.


*Deliver times are estimates only. For accurate delivery times please refer to the Australia Post website.

We offer international shipping to over 200 countries and regions, including the United States, United Kingdom, Canada, New Zealand, Germany, France, Japan, South Korea, and many others!


Currently, we do not ship to the following countries:

  • North Korea
  • Syria
  • Iran
  • Cuba
  • Somalia
  • Afghanistan
  • Venezuela

Shipping Option Estimated Delivery Time Price
Express 7+ business days* Calculated and displayed at checkout

Shipping charges for your order will be calculated and displayed at checkout. Orders over $300 AUD qualify for free express shipping.

*Delivery times may be longer due to customs processing or other factors outside of our control. These delivery estimates are a guide only. For more accurate delivery times, please refer to the Australia Post website.


Customs, Duties, and Taxes

Your order may be subject to import duties, taxes, or VAT, which are incurred once a shipment reaches your destination country. Effae PTY LTD is not responsible for these charges. They are the responsibility of the customer.


Tracking and Support

Once your order has shipped, you will receive a tracking number to monitor its progress.

If your order does not arrive or is damaged, please contact us as soon as possible at support@effae.com.au.


For any further questions, don’t hesitate to reach out to us at support@effae.com.au.

We have a 30-day return policy. Your return must be lodged within 30 days of receiving your item.


We offer free returns within Australia. A prepaid Australia Post return label will be provided once your return is approved.


We don't accept returns for unwanted items after this 30-day period. If you try to make a return after this time, we may send it back to your default delivery address and ask you to cover the delivery costs.


Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, and you'll also need the receipt or proof of purchase.


  • Unworn and unwashed
  • Free of scents, such as perfume or smoke
  • No stains or marks
  • All tags and labels still attached
  • Not altered or modified
  • In the original packaging, if possible

How to Start a Return

  • 1. Lodge a return on our website here.
  • 2. Once your return is accepted, we’ll send you a free prepaid Australia Post return label and instructions on how to send your package.
  • 3. Print the return label and attach it securely to your parcel.
  • 4. Drop your package off at any Australia Post office.
  • 5. Once we receive your package, we’ll process your refund and notify you.

For international orders, return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.


Return Address

All approved returns should be sent to:

EFFAE Pty Ltd

PO Box 275, Leederville WA 6903

Australia


Items sent back to us without first requesting a return shipping label will not be accepted.


Additional Information

If you live outside of Australia, please note that return shipping times may vary.

Please contact us immediately at support@effae.com.au if your item is defective, damaged, or if you have received the wrong item.


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


Unfortunately, we cannot accept returns on sale items or gift cards.
We don’t offer exchanges. All returned items will be refunded once they arrive at our warehouse. Need it in a different size or colour? Simply place a new order!

Once we’ve received and inspected your return, we’ll notify you by email to confirm whether your refund has been approved.


If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note it may take some time for your bank or credit card provider to process and post the refund.


If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@effae.com.au.


All approved Australian returns are completely free, and refunds are processed promptly once your items reach us.